The Financial Services
Authority is the independent
watchdog that regulates
financial services.
The Grantham Mortgage
Centre is authorised
and regulated by the
Financial Services
Authority. Our FSA
Register number is
300943 and you can
check our status at
www.fsa.gov.uk/register or by contacting the
FSA on 0845 6061234.
Our permitted business
includes advising, arranging,
dealing in and assisting
with the placing and
administration of mortgages
and non investment insurance
policies.
Confidentiality
and Data Protection
We will treat all your
personal information
as private and confidential
to us and anyone else
involved in the normal
course of arranging
and administering your
insurance, even when
you are no longer a
customer. We will not
give anyone else any
personal information
except on your instructions
or authority, or where
we are required to do
so by law, or by virtue
of regulatory requirements.
We may use information
we hold about you to
provide information
to you about other products
and services, which
we feel may be appropriate
to you. Under the Data
Protection Act 1998
you have the right to
see personal information
about you that we hold
in our records. If you
have any queries please
write to us at our usual
office address.
Our
Service
We are an independent
insurance intermediary,
who acts on our customers’ behalf
in arranging insurance.
Our services include:
advising you on your
insurance needs, arranging
your insurance cover
with insurers to meet
your requirements,
and helping you with
any ongoing changes
you have to make.
Whose products
we offer
We usually offer
advice from a range
of insurers, representing
a fair analysis of
the market, however,
under certain circumstances
we may only deal with
a limited panel, or
single insurer. We
will confirm, for
each individual policy
we provide you with,
the basis of our advice
on our Initial Disclosure
Document.
The service
we provide you with
We
will advise and make
recommendation for
you after we have
assessed your demands
and needs. Our advice
will be confirmed
in a demands & needs
and suitability statement,
giving reasons for
recommendation.
What
you will pay for
our services
We usually receive
a commission from
the insurer with whom
we place your business
and, in addition,
we normally make the
following charges
to cover the administration
of your insurance:
Personal lines/Retail
policies cancelled
during the ‘Right
to Cancel’ period
will be subject to
an administration
charge, maximum of £50,
in addition to the
premium charged by
the insurer for the
period of cover provided.
Mid
term cancellations
will be subject to
an administration
charge, maximum of £50.
What
to do if you have
a complaint
Our aim is to provide
a first class service,
however, if you wish
to register a complaint,
please contact us in
writing to
Tony Blackler, The
Grantham Mortgage
Centre, 81 Westgate,
Lincs NG31 6LE or by
phone on
01476 565655 or fax 01475
561100.
We will provide you
with a copy of our
full complaints procedure
and respond to you
as a matter of urgency,
and always within
5 working days. We
will aim to make a
final response to
you within four weeks,
or keep you informed
as to why this is
not possible. In the
event that your complaint
relates to activities
or services provided
by another party,
we will ensure that
your complaint is
appropriately forwarded,
and will track the
progress of the complaint
and response of the
party.
After our final response
has been issued, if
you still cannot settle
your complaint with
us, you may be entitled
to refer it to the
Financial Obudsman
Service, for an independent
assessment and opinion.
The FSO Consumer
Helpline is on 0845
080 1800 and
their address is:
The
Financial Obudsman
Service
South Quay
Plaza
183 Marsh Wall
London
E14 9SR
Your
Right to Cancel
(Applicable to Personal
Line/Retail customers
only)
You have a legal
right to cancel your
policy for any reason,
subject to no claims
having occurred, with
14 days of receiving
the full terms and
conditions. You will
always be advised
where this Right applies.
A charge will apply
for the period of
cover provided and,
in addition, we make
an administration
charge as detailed
above.
If you wish to cancel
a policy you must advice
the insurer and advise
us in writing , prior
to the expiry of the
14-day cancellation
period, to our usual
office address.
Are we
covered by the Financial
Services Compensation
Scheme (FSCS)?
We are covered by
the Financial Services
Compensation Scheme
(FSCS). The FSCS is
the UK’s statutory
fund of last resort
for customers of authorised
financial services
firms, like ourselves.
The primary aim of
the scheme is to provide
protection for private
individuals and small
businesses. The FSCS
can pay compensation
if an authorised firm
is unable or likely
to be unable to pay
claims against it,
usually because it
has gone out of businesses
or is insolvent.
Insurance advising
and arranging is covered
for 100% of the first £2,000
and 90% of the remainder
of the claim, without
an upper limit. For
compulsory insurance
(for example, motor
insurance and employers’ liability
insurance), insurance
advising and arranging
is covered for 100%
of the claim, without
an upper limit.
Further information
and compensation scheme
arrangements are available
from the FSCS.
Language
Used
The English language
will be used for all
communications, the
contractual terms and
conditions, and any
information we are required
to supply to you, before
and during the duration
of the contract.
YOUR
DUTY TO GIVE INFORMATION
It is your
responsibility to
provide complete
and accurate information
to insurers when
you take out your
insurance policy,
throughout the life
of your policy,
and when you renew
your insurance.
It is important
that you ensure
that all statements
you make on proposal
forms, statements
of fact, claim forms
and other documents
are all full and
accurate.
Please Note
that if you fail to
disclose any information
or change in circumstances
to your insurers which
could influence the
cost, or their decision
to accept your insurance,
this could invalidate
your insurance cover,
and could mean that
part or all of a claim
may not be paid.
Your home may be repossessed if you do not
keep up repayments on your mortgage.
The Grantham Mortgage Centre is authorised and registered
by the Financial Services Authority.
Our firm reference number is 300943. Confirmation of
this may be obtained at www.fsa.gov.uk/register
